Report your lost or damaged item* to the library to generate an invoice for the replacement cost. Items that have been invoiced will appear in your record as a fine.
Then simply pay the fine to lift all restrictions.
*A damaged item is an item that can't be reasonably used by others and is considered beyond repair.
Inter-library Loans and BONUS+ items
If you borrowed the item via inter-library loans or BONUS+ please contact Resource Sharing staff. The amount can be paid at a library service desk once the replacement charge has been calculated.
No replacement items will be accepted.
|Type of item||Replacement fee||Billing fee||Total cost|
|Books, musical scores and media items||$110.00||$15.00||$125.00|
DVD & CD jackets
|DVD, Kit & CD guides||$5.00||$15.00||$20.00|
|Kit Bags, DVD & CD cases||$5.00||$15.00||$20.00|
|Librettos & associated booklets||$110.00||$15.00||$125.00|
You can supply the library with a replacement item yourself (either new or an item in good condition) although it must be the same edition or a more recent edition. The replacement cost will be deducted from your invoice, but you will still incur the billing fee.
We reserve the right to not accept a replacement copy that is in poor condition or does not satisfactorily match the item that was lost.
Fines may sometimes be refunded in the following circumstances.
- Incorrect fine amount deducted from patrons card
- Lost book returned within 8-weeks of being paid (excludes the $15.00 admin fee)