Replacing a lost or damaged book
Report your lost or damaged item* to the library online or in person. This will generate an invoice for the replacement cost. Items that have been invoiced will appear in your library account as a fine.
Then simply pay the fine to lift all restrictions.
* A damaged item is an item that cannot be reasonably used by others and is considered beyond repair.
Interlibrary loans
If you borrowed the item via Interlibrary Loans, please contact the Interlibrary Loans team. The fine can be paid at a library service desk once the replacement charge has been calculated.
Replacement items cannot be accepted for interlibrary loans.
Replacement costs
| Type of item | Replacement fee | Billing fee | Total cost |
|---|---|---|---|
| Books, musical scores and media items | $110 | $15 | $125 |
DVD and CD jackets | $5 | $15 | $20 |
| DVD, kit and CD guides | $5 | $15 | $20 |
| Kit bags, DVD and CD cases | $5 | $15 | $20 |
| Librettos and associated booklets | $110 | $15 | $125 |
Refunds
Fines may sometimes be refunded in the following circumstances:
- Incorrect fine amount deducted from patron's card
- Lost book returned within 8 weeks of the fine being paid (excludes the $15 billing fee)
Replacement items
You can supply the library with a replacement item (either new or an item in good condition) although it must be the same edition or a more recent edition. The replacement cost will be deducted from your invoice, but you will still incur the billing fee ($15).
We reserve the right to not accept a replacement copy that is in poor condition or does not satisfactorily match the item that was lost.