Ask for help

Help from the University

  • University of Melbourne library staff are available to answer your questions 9 am to 5 pm Monday to Friday excluding University holidays.
  • Fill out this online form to ask your question
  • Help is only available for EndNote versions supported by the library.
  • Librarians can only provide limited help with technical problems.

Got a technical problem? See below for help from

Help from

EndNote Frequently Asked Questions

EndNote Frequently Asked Questions

  • This page lists solutions for common EndNote problems.

EndNote Knowledge Base

EndNote Knowledge Base: scroll down to the heading Search the Knowledgebase and enter your issue in the search box.

  • The EndNote Knowledge Base contains further answers to common issues with EndNote.
  • Search the knowledge base for help with your issue, and you may find step-by-step instructions on how to solve the problem.

EndNote Community

EndNote Community

  • The EndNote Community is a forum where EndNote users can post issues, and Clarivate Analytics will post answers.
  • Often if you are experiencing a problem with EndNote, others will have experienced the same issue and posted to the community, so it can be a good place to search for a solution to your EndNote problems.

EndNote Technical Support Phone Number

EndNote technical support phone number for Australia/New Zealand

  • If you cannot find an answer to your technical EndNote question in the EndNote Frequently Asked Questions, Community and Knowledge Base, you can contact the 1800 phone number for Australia/New Zealand for assistance.
  • Click the link above for the phone number and opening hours for the service.