What is the maximum file storage space available?
The maximum file storage space is 5GB for an individual account.
Is there a maximum number of references that I can have?
There is no maximum number of references.
Can I add/create a new style?
Journals often require researchers to submit in a style that is a modified version of a standard style. Is it possible to edit styles in RefWorks?
Yes, you can modify styles. (See answer above to access the tutorial and instructions)
Does exporting references from a database add PDF files automatically?
No. You need to first save the PDF to your desktop and then upload and attach it to your reference.
Is RefWorks able to capture a website and create a reasonable record from it? Can it capture a selection of results from Google, Google Scholar, Amazon?
Yes, using Ref-grab-it. Users can also import directly from Google Scholar and create RSS feeds from various web sites. Note: It may not work for all websites so you may need to manually input additional information.
How can users back up their RefWorks library?
It is recommended that you back up and restore regularly (via Tools) and even if you delete a reference accidentally it will remain in the deleted folders for 3 months
How do I import a library from Zotero or EndNote?
See RefWorks instruction page: http://www.refworks.com/refworks2/help/Exporting_from_Bibliographic_Programs_and_Importing_into_RefWorks.htm
Note: It imports references only. Attachments cannot be imported.
Can I add a reference type?
No. Reference types are fixed. You must choose the most relevant type for your reference.
Does RefWorks server ever go down?
There are multiple servers and each server has an automatic failover. Maintenance downtime but is very rare. On the occasions when downtime is required, users are notified of this before and during the downtime.
How does RefWorks recognise author forenames and surnames? Does the user need to enter them in a specific way, such as the last name first? <>
If you hover each field RefWorks provides instructions on how to enter data.
When a user saves PDF’s as an attachment in Refshare (sharing folders), how secure are they, and where are they?
You don’t save the .pdf in the RefShare the attachment is in your account. You are sharing access to that part of your account and you can choose to share attachments or not in the options for the share. As for security, it is as secure from the shared area as it is in your account.
Where can I get RefWorks? Is it free?
RefWorks is a proprietary software application, but it is available free of charge for all staff members and students at the University of Melbourne.
Will I be able to access RefWorks when I leave the University of Melbourne?
Yes, any RefWorks accounts you have created will remain active after you leave the university.
After you have left the university, you will need to access RefWorks via the RefWorks website and enter the group code that you received in your account confirmation email.
You can also export your references from RefWorks.
I'm having trouble using RefWorks, who can I contact for help?
The library does not support RefWorks, however, guides and tutorials are available.
RefWorks runs regular free training webinars. When visiting the training site make sure that the time zone is set for your location (e.g. Sydney suits those based in Melbourne). Course enrolment is limited and registration is required. For full details of all the courses run by RefWorks please go to their training website
You can also email RefWorks for support: email@example.com
Send questions or problems to firstname.lastname@example.org