Virtual Library Services

Our Virtual Library keeps you connected to our library services and staff. We are here to support you through the following channels.

FAQs for our virtual services during Victoria's latest COVID-19 restrictions

If you have specific questions relating to our services available during Victoria’s latest COVID-19 restrictions, please see our FAQs page.

Tips for sourcing online resources

Find online resources using our electronic databases and by using high-quality search tools. For more information, please see our Online Resources webpage.

Print retrievals service

The Library has several options to provide you with access to our print resources. This includes scan and email, and express post. Please refer to our Print Resources webpage for further details.

Online Chat

If you would like to chat to one of our friendly library staff, you can use the Ask a Librarian Chat box during Library Opening Hours.

Library Enquiries

You can also contact us regarding any questions, feedback, and suggestions via email at: 

This service is available:

  • Monday to Friday: 9 am – 5 pm (excluding public holidays)

Safe Study Space in the Baillieu Library

The ground floor of the Baillieu Library is available with COVID Safe protocols in place to eligible students who do not have a safe of suitable space to study at home. If you previously received approval for an on-campus study space in the Baillieu Library, you do not need to re-apply.

If you have not previously received approval, you can submit a request for access.