Virtual Library

Our Virtual Library keeps you connected to our library services and staff. We are here to support you through the following channels.

FAQs for our virtual services during lockdown

If you have specific questions relating to our services available during Victoria’s latest COVID-19 restrictions, please see our FAQs page.

Tips for sourcing online resources

Find online resources using our electronic databases and by using high-quality search tools. For more information, please see our Online Resources webpage.

Print retrievals service during lockdown

The Library has several options to provide you with access to our print resources. This includes scan and email, and express post. Please refer to our Print Resources webpage for further details.

Online Chat

If you would like to chat to one of our friendly library staff, you can use the Ask a Librarian Chatbox.

Our chat service is available:

  • Monday to Thursday: 9 am – 8 pm
  • Friday: 9 am – 5 pm
  • Weekends: 11 am – 5 pm

Library Enquiries

You can also contact us regarding any questions, feedback, and suggestions via email at: 

This service is available:

  • Monday to Friday: 9 am – 5 pm (excluding public holidays)

Safe spaces on campus for study

The University is providing limited study spaces to students who are unable to study at home and need a safe space on campus during lockdown. You can submit a request to access the ground floor of the Baillieu Library between 9am-6pm (weekdays and weekends), following COVIDSafe protocols. The number of spaces available on campus will depend on COVID-19 government regulations.

Please note the library will not be open for borrowing, however the Library Print Retrieval service will be available during this time so you can continue to access materials.