Virtual Library Services

Our Virtual Library keeps you connected to our library services and staff. We are here to support you through the following channels.

FAQs for our virtual services during Victoria's latest COVID-19 restrictions

If you have specific questions relating to our services available during Victoria’s latest COVID-19 restrictions, please see our FAQs page.

Tips for sourcing online resources

Find online resources using our electronic databases and by using high-quality search tools. For more information, please see our Online Resources webpage.

Print retrievals service

The Library has several options to provide you with access to our print resources. This includes scan and email, and express post. Please refer to our Print Resources webpage for further details.

Access to material from Archives and Special Collections

You can access our digitised collection via our online repository. If you can’t find what you’re after there may be an option for the material to be made available via our ‘scan and send’ digital service. Request items through Aeon, via webform, or contact us at

Online Chat

If you would like to chat to one of our friendly library staff, you can use the Ask a Librarian Chat box during Library Opening Hours.

Library Enquiries

You can also contact us regarding any questions, feedback, and suggestions via email at: 

This service is available:

  • Monday to Friday: 9 am – 5 pm (excluding public holidays)

Safe Study Space in the Baillieu Library

The ground floor of the Baillieu Library is available with COVID Safe protocols in place to eligible students who do not have a safe or suitable space to study at home. If you previously received approval for an on-campus study space in the Baillieu Library, you do not need to re-apply.

What is available
  • Study Space (except Project Rooms)
  • Computers
  • Printing
  • Monday to Friday:  9.00 am to 6.15 pm
  • Saturday and Sunday:  9.00 am - 5.00 pm

If you have not previously received approval, you can submit a request for access.