What happens if I lose or damage an item?

Lost items

Please see a library staff member at one of our service desks or contact us via Library Chat to report a lost item.

A standard charge plus a processing fee will be applied to your borrowing account for each missing item. Lost items can be replaced with an identical copy of the item, for advice please speak with a library staff member. A processing fee of $15 will be applied to your borrowing account for replacement of the missing item.

Damaged items

Please report damaged items to a library staff member for assessment.

For more information please see the replacing a lost or damaged item page on our website.

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