University library services are now available through virtual delivery. We are experiencing an increased demand for our services, so your request may not be filled in the usual time frame. We are working hard to supply your requests as quickly as possible.
Our inter-library services are available to University of Melbourne staff and students. University library services have moved to virtual delivery. Requests for copies will be delivered electronically and physical items will be mailed to you. Some material needs to be used in the library. When this occurs, we will notify you prior to making the material available. Follow these simple steps to get started:
Is it available in our collections or databases?
Is it available in our online collections or databases?
Don’t forget about our databases and eJournals. For example, are you aware you can search for newspaper articles via Factiva?
For Print material located in the catalogue, choose the FindIt@Melbourne option and click on the link under Request from Another Library
Search Google. Have you searched online?
Authors and publishers sometimes make their work available for free. If it is available for free online, you may be able to access to it immediately.
Tip: If you find an article you need and you hit a paywall, you might be able to access full text through the Library. An easy way to access all of our e-resources, without being forced back to Discovery or the Library website, is to download our Lean Library browser extension.
Find out more about search tools and apps
Place your request
Submit a request via our online request forms. Choosing the correct form for each request can avoid delays.
Tip: The more information you provide the better and the more likely it is that we can get your item quickly. Please include the ISBN or ISSN if you have it.
Who can use this service
Everyone is eligible to request journal articles via ArticleReach.
Additional services, including loans, are available to the following people:
- University of Melbourne staff
- Graduate students
- Honours students
- Final year undergraduate students doing research (with your supervisor's approval)
What happens when I place a request?
We have two systems to supply you with external materials, Article Reach Direct and Relais.
Requests for journal articles will be directed into the ArticleReach system first. This ensures that articles are supplied in the fastest time possible.
If we can't supply your article using ArticleReach, we then pass your request into our other software system, Relais, and we will attempt to supply it using that system.
Requests for books and other materials will go straight into the Relais system. Requests we can't obtain via ArticleReach are also passed into this system.
How can I check the status of my request?
You can check the status of your requests by logging into your Borrowing Record.
Check your journal article requests by checking the 'ArticleReach Journal Requests' tab. Here you can see the status of your request, including if it has been passed to the Relais inter-library loan system. If so the status will be 'SUBMITTED FOR INTERLIBRARY LOAN'.
If your request has been supplied you can also access a copy of the document here.
Books and other materials
You can check the status of your requests for books and other materials via the 'Relais Interlibrary Loans' tab. Journal article requests that were not supplied via ArticleReach will also be here.
For a more detailed update
If you need an update on your inter-library loan and haven't heard from us in regard to your request feel free to contact us.
What about copyright?
Australian copyright laws apply to all inter-library loan requests.
What does it cost?
We will obtain most things at no cost to you, however, you may be asked to contribute if the costs exceed our preset limit. If this occurs we will contact you.
What if my request is urgent?
If you need your item urgently, please contact us
How do I collect my inter-library loan?
We provide copies by email. Sometimes you will be provided with a PDF and other times you will have a link to download the article.
Sometimes the article will have Digital Rights Management (DRM) and there might be restrictions on how many times you can access the article or it might expire after a certain date. When the document has DRM, the restrictions are stated in the email, as well as some instructions about browsers and for MAC users.
Note: ArticleReach articles are also stored and accessible via the 'ArticleReach Journal Requests' tab in your Borrowing Record.
As there is currently limited access to libraries, books will be posted to your nominated address. Pre-paid postage will be included for you to return the item to us.
Some material needs to be used in the library. When this occurs, we will notify you prior to making the material available.
- How do I renew my inter-library loan?
- How do I cancel my inter-library loan?
How do I get a copy of University of Melbourne thesis?
For information about purchasing a copy of a University of Melbourne Thesis go to https://library.unimelb.edu.au/collections/special-collections/rare-books/australiana/umtheses
How can I suggest material for the library to purchase?
If you would like to suggest new material for the library to purchase, send an email to firstname.lastname@example.org
Can I use my personal email address?
We advise you to enter your university email address in the online form to ensure that you receive all notifications to do with your request. You can redirect your emails to another account if that suits you better.
University library services have moved to virtual delivery. Requests for copies will be delivered electronically and physical items will be mailed to you. Some material needs to be used in the library. When this occurs, we will notify you prior to making the material available.
*Unfortunately the journal article request form doesn't send a confirmation email. Don't worry, your request is being processed. All other request forms will provide confirmation of your request.
Final year undergraduates doing research
Staff, postgraduates, and honours students
Journal article request form [DOC] *Use this form if you have not been able to obtain your article via ArticleReach
Phone: (61+3) 8344 5388
Fax: (61+3) 8344 9588
Resource Sharing Team
The University of Melbourne
Feedback and Policy Enquiries
Resource Sharing Team Leader
Phone: (61+3) 8344 4031
Making a request
We accept loan and copy requests from libraries, commercial, and government organisations, within Australia and internationally. Most material held by The University of Melbourne Library can be requested. In many cases, 'not-for-loan' material can be copied on your behalf.
Requests for loans and copies from Australian and overseas libraries can be made via the following methods:
- Libraries Australia Document Delivery (LADD)
- OCLC WorldWorldShare Interlibrary Loan
- University of Melbourne direct request form Only registered libraries who do not participate in LADD or OCLC WorldShare should request via this link
All requests must comply with the Australian Copyright Act of 1968. If you require a copy of any material held by the University, please include this copyright statement on your request: "This request complies with S50 of the Copyright Act, 1968"
University of Melbourne theses
We do not lend our theses via inter-library loan however, you can get access to either free public access digital copies, or you can request to have a digital copy made of a hard copy thesis from our collection. We don't handle these requests but here is some advice on how to proceed.
The best way to work out how you can access a thesis is to check our online catalogue. When you look up a title and it is held in our institutional repository you will be able to connect to the record in the repository by clicking on the 'Connect to thesis' link.
Access varies depending on the specific thesis and the permission specified by the author. Thesis availability is indicated in the 'Access Status' field of the thesis record. The standard access messages include:
- Open Access - Access to the full text of this thesis is available online.
- Only available to University of Melbourne staff and students - Access to the full text of theses is only available to staff and students of the University of Melbourne.
- No attached file available - Access to the full text of this thesis is restricted. It can be viewed on a read-only basis within the Baillieu Reading Room on a specified device under Library staff supervision.
If the thesis you require is restricted in some way (i.e. not open access) you can request to read it in the Reading Room if that is an option for you. There is a yellow icon on the right-hand side of the catalogue record if you wish to request to read a thesis in the Reading Room.
If there is no public access version available you can request for a copy to be made for you at a cost of $100+GST per thesis.
Service levels and costs for Australian libraries
We supply items according to the Australian Inter-library Resource Sharing (ILRS) Code.
*You organise a courier to collect the item at your expense.
(processed within 4 days)
(processed within 24 hours)
(processed within 2 hours)
Photocopy Up to 25 pages $18.50 $37.00 $55.50 Additional 25 pages or part thereof $4.40 $4.40 $4.40 Loan Book or microform $28.50 $52.00 $70.50
Please note - Express service is only offered for material from the Baillieu and Biomedical libraries and Rush service is offered from our Dookie Library but it's not open every day.
Service levels and costs for overseas libraries
We supply to overseas libraries according to the IFLA International Resource Sharing and Document Delivery Principles and Guidelines.
OCLC IFM is our preferred method of receiving payment however, we also accept IFLA vouchers and credit card payments.
Please allow between 2 and 4 weeks for delivery of books.
(processed within 4 days)
(processed within 24 hours)
(processed within 2 hours)
Photocopy Up to 50 pages US$18.00 US$35.00 US$49.00 Additional 50 pages or part thereof US$4.00 US$4.00 US$4.00 Loan Book or microform US$35.00 US$52.00 US$66:00
Please note - Express service is only offered for material from the Baillieu and Biomedical libraries.