How do I request material?
Once you have identified the material you'd like to view in the Reading Room, you can place a request online through Aeon, the Reading Room's request system. If you have found an item in the catalogue,select the "Request to view in Reading Room" button on the right-hand side of the catalogue record to be taken to the Aeon request form, or log in to Aeon and complete the appropriate collection request form. If this is your first time using Aeon, you will need to first register as a user by completing a registration form.
Collection material is stored in a number of locations, both on and off site, so delivery times vary. It can take up to ten business days to deliver some material to the Reading Room, so be sure to submit your request well in advance of your visit. If you have requested restricted collection material, this may affect when your items are delivered to the Reading Room. Staff will contact you if there are any issues with the delivery time you have requested.
Before you visit:
Make sure to order material in advance of your visit to the Reading Room through Aeon.
Check delivery time for your material as it varies across collections. See below for details.
If you wish to view the material in the Reading Room after 5pm on Wednesday nights, please contact the Reading Room team before your visit to ensure your material can be made available.
- Using Aeon
Creating an account.
When you first use Aeon you will be prompted to make an account. Enter your details and choose a username and password that you can remember. Every time you wish to make a request or check on the progress of your requests, simply log in via the website.
Making a request.
To make a request, simply fill in the relevant form with the details of what you'd like to borrow. Please add as much information as possible to help us identify the material you are requesting. You will need to agree to certain conditions of use, these will be explained on the request forms.
Once you have submitted the request, you can track its progress by going to the "My Requests" page. If there is an issue we will get in touch as quickly as possible.
Viewing the material.
Any requested material must be viewed in the Reading Room. Visit the Reading Room on the day you arranged in Aeon and we will have your items ready for view.
- Requesting Special Collections
Requests for Rare Books material can be made online in Aeon by submitting a Rare Books Request Form.
All Rare Book material must be received by midnight for delivery the following business day at 10:00am.
Items with the location UniM Bund or UniM Store are held off site and will require up to 5 business days for retrieval. In these cases, our staff will contact you when your material is available for viewing in the Reading Room.
Requests for Print collection items can be made online in Aeon by submitting the Print Request Form.
Print collection items can take up to 2 business days to be delivered to the Reading Room. Our staff will contact you when your material is available for viewing in the Reading Room.
Requests for Rare Music items can be made online in Aeon by submitting the Rare Music Request Form.
Rare Music material can take up to 3 business days to be delivered to the Reading Room. Our staff will contact you when your material is available for viewing in the Reading Room.
- Requesting University of Melbourne Archives
Requests for Archives material can be made online in Aeon by submitting the UMA Request Form.
Archives material is held at an off-site repository and must be ordered in to the Reading Room prior to your visit.
Requests placed by 12.00pm can be made available for delivery by the following business day.
Requests placed after 12.00pm will not be processed until the following day and delivery of material to the Reading Room will be made the morning after the request is processed.
A maximum of ten archive boxes can be delivered per requestor at any one time. Access to some archival collections is restricted and permission must be obtained before the material can be accessed. This may affect when your items are delivered to the Reading Room. Staff will contact you if there are any issues with the delivery time you have requested.
If you have a general research enquiry, please email email@example.com.
- Requesting Grainger Museum Collection
Requests for material can be made online in Aeon by submitting a Grainger Museum Request form.
The Grainger Museum Collection archival material, including letters, manuscripts, diaries, business documents and photographs, can be requested for viewing in the Reading Room.
Grainger Museum Collection material is held off-site and can require up to 10 business days for delivery. Our staff will contact you when your material is available for viewing in the Reading Room.
Larger or more fragile items may be unsuitable for viewing in the Reading Room. In this instance, it may be possible to make an appointment to visit the offsite repository. In these cases, our staff will contact you to discuss your request. Please note that access to collection material may be denied if the material is deemed too fragile.
What if I’d like to view material again?
When you have finished viewing requested material in the Reading Room, please return it to the staff member at the Reading Room reference desk.
If you would like to view the material again, collection material will be held for up to one week, unless the request is renewed through Aeon, by telephone, or in person.
If you do not wish to view the material again, it will be returned to the repository and you will need to follow the request process to view the material again. Please advise staff in the Reading Room of your requirements.
Change of plans?
If you are unable to visit the Reading Room to view collection material at the time you requested, please update your request in Aeon or contact us so we can update the hold information to show when you will next visit. Please note, we only hold material for a limited time. If you contact us after the delivery or hold date has passed, your material may have been returned to the repository. In this case, you will need to submit a new request.
What if I'm unable to visit the Reading Room?
The Reading Room receives enquiries from all over the world seeking access to the rich and varied collections held at the University of Melbourne. Where Researchers are unable to attend the Reading Room in person, they may wish to engage a private research agent to undertake research on their behalf. See our guide to Engaging Private Research Agents for more information.